faq
After you place your order, the tracking number is assigned automatically by CDEK.
You can find it:
- in the notification sent to your email;
- in an SMS or message sent to the phone number used for the order;
- by phone number in the CDEK system once the order has been registered.
You can find it:
- in the notification sent to your email;
- in an SMS or message sent to the phone number used for the order;
- by phone number in the CDEK system once the order has been registered.
You can track your order by its tracking number on the CDEK website.
You will also receive email notifications:
- when the order is created;
- when we hand it over to the delivery service;
- when the order arrives at the pickup point or is handed to the courier;
- when the order is ready for pickup.
You will also receive email notifications:
- when the order is created;
- when we hand it over to the delivery service;
- when the order arrives at the pickup point or is handed to the courier;
- when the order is ready for pickup.
Delivery is handled through CDEK.
In most cases, your order is delivered to the CDEK pickup point you selected. If pickup points are not available in your region, courier delivery to the address you provided is arranged automatically.
You can track all delivery details and order movement using the tracking number.
In most cases, your order is delivered to the CDEK pickup point you selected. If pickup points are not available in your region, courier delivery to the address you provided is arranged automatically.
You can track all delivery details and order movement using the tracking number.
If you want to change the size, contact us as early as possible before the order is shipped.
Because we work on a preorder basis, a size change is possible only while the order has not yet been sent to production or handed over to the delivery service.
Because we work on a preorder basis, a size change is possible only while the order has not yet been sent to production or handed over to the delivery service.
To request a return, contact support with the note "I want to request a return."
Please include:
1) the phone number used for the order;
2) the order tracking number;
3) the payment receipt.
Once the online store confirms the request, the return will be accepted for processing. Refunds are issued within 30 days from the date of confirmation.
Please include:
1) the phone number used for the order;
2) the order tracking number;
3) the payment receipt.
Once the online store confirms the request, the return will be accepted for processing. Refunds are issued within 30 days from the date of confirmation.
If part of your order is missing from the package, contact support through the website, email, or Telegram.
Please include:
1) your phone number;
2) the order tracking number;
3) the payment receipt;
4) a list of the missing items.
We will review the information and contact you to resolve the issue.
Please include:
1) your phone number;
2) the order tracking number;
3) the payment receipt;
4) a list of the missing items.
We will review the information and contact you to resolve the issue.
If you received the wrong item, contact support through the website, email, or Telegram.
Please include:
1) your phone number;
2) the order tracking number;
3) the payment receipt;
4) a description of what item you ordered and what item you received. Photos are preferred.
After we review the case, we will offer a solution and help with an exchange or return.
Please include:
1) your phone number;
2) the order tracking number;
3) the payment receipt;
4) a description of what item you ordered and what item you received. Photos are preferred.
After we review the case, we will offer a solution and help with an exchange or return.
If you have any additional questions, you can contact us by email at shh@kaiangel.com.